Shipping policy
Shipping Policy
Prysm Lux
Thank you for shopping with Prysm Lux! We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.
1. Shipping Destinations
Prysm Lux currently ships to the following countries:
- Canada
- United States
We do not currently offer international shipping outside Canada and the United States.
2. Shipping Rates
All shipping rates and order thresholds are listed in USD.
|
Order Subtotal |
Shipping Cost |
|
Under $50 USD |
$8.85 USD |
|
$50 USD or more |
FREE SHIPPING |
Free shipping is automatically applied to eligible orders at checkout.
The free-shipping threshold is calculated based on the order subtotal after discounts and before shipping and applicable taxes.
3. Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
During busy periods, holidays, or promotional events, processing may take up to 5 business days or longer in exceptional circumstances.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
4. Estimated Delivery Times
We currently estimate the following standard shipping times:
Canada: 10–15 business days after processing.
United States: 10–15 business days after processing.
Please note that these are estimated delivery times and are not guaranteed.
Delivery times may vary due to shipping carrier delays, customs clearance, weather conditions, fulfillment locations, or other circumstances beyond our control.
Some products may be shipped separately and arrive in multiple packages.
5. Order Tracking
Once your order has shipped, tracking information will be sent to your email address when available.
Please allow 24–72 hours for tracking information to update after shipment.
Tracking updates may vary depending on the shipping carrier.
6. Customs, Duties, and Taxes
Some Prysm Lux products may ship from international fulfillment facilities.
Orders may be subject to customs clearance, which can occasionally cause delays.
Applicable duties, taxes, or import charges will be handled according to the information provided at checkout and applicable laws. Where additional charges may be payable upon delivery, we will disclose this as required.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address, please contact us immediately at prysmlux@gmail.com.
We will do our best to correct the address before the order is processed. However, address changes cannot be guaranteed after an order has entered fulfillment or has shipped.
8. Delayed, Lost, or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at prysmlux@gmail.com with your order number.
We will investigate the issue with our fulfillment partner or shipping carrier.
If tracking shows your package as delivered but you have not received it, please check your delivery location and contact us for further assistance.
We will provide appropriate resolutions for lost or undelivered orders in accordance with applicable consumer protection laws.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs where reasonably available.
For additional information, please refer to our Refund & Return Policy.
10. Contact Information
For questions or concerns regarding your shipment, please contact:
Prysm Lux
Email: prysmlux@gmail.com
Website: https://prysmlux.com
We aim to respond to customer inquiries within 2 business days.
11. Consumer Rights
Nothing in this Shipping Policy limits or excludes any non-waivable consumer rights or remedies under applicable Canadian or United States consumer protection laws.